CUSTOMER EXPERIENCE IMPROVEMENT COURSES
At Lead North, we believe that the most effective and sustainable means of simplifying your processes is to allow your own team to become experts in how to improve the Customer Experience . All of our courses are delivered by highly experienced Lean Six Sigma practitioners who are able to draw upon real-life examples of Lean Six Sigma in practice. The training is delivered in a practical hands on manner, so that your team can quickly apply what they have learnt in the classroom within their own roles. Our courses span all levels, from entry to advanced courses - and with all of our courses, we add the option of additional coaching to support achieving the relevant accreditation
AWARENESS & ENTRY COURSES
EXPLORE:
New to Lean Six Sigma? These entry courses are the best way for you to get to grips with the basic principles.
INTERMEDIATE COURSES
EXPLORE:
This series of certifications will give your people the skills required to make your business more efficient, effective and customer focused.
ADVANCED COURSES
EXPLORE:
Senior leaders can acquire the appropriate Lean Six Sigma and management skills required to drive customer experience transformation.
SPONSOR COURSES
EXPLORE:
Become the project sponsor that your teams trust, follow and value and drive the customer transformation as one.
ENTRY COURSES:
LEAN SIGMA AWARENESS
COURSE DESCRIPTION
If you're new to Lean Six Sigma, this course will get you up to speed with the fundamental principles and explain the benefits to your business.
AUDIENCE: All levels
DURATION: 2 Hours
COST: FREE WORKSHOP
LEAN FOUNDATION
COURSE DESCRIPTION
This introduction to Lean covers key principles, including identifying and eliminating waste. It will also give you basic tools and techniques so you may apply what you have learnt back in the workplace.
AUDIENCE: All levels
DURATION: 1 Day
COST: £195 +vat
LEAN SIX SIGMA YELLOW BELT
COURSE DESCRIPTION
This project focused course is an introduction to the 'DMAIC' problem solving solution methodology. It allows delegates to learn basic problem solving techniques that can be used to drive out poor customer experiences from your organisation.
AUDIENCE: Part time improvement people / Team leaders / Ops leaders
DURATION: 2 Days
COST: £375 +vat
INTERMEDIATE COURSES:
LEAN SIX SIGMA GREEN BELT BOOT CAMP
COURSE DESCRIPTION
This advanced problem solving course expands on the 'DMAIC' methodology learnt at yellow belt. It is a project focused course enabling delegates to learn advanced problem solving tools and understand the voice of the customer and the cost of poor experience.
AUDIENCE: Full time improvement people / Team leaders / Ops leaders
DURATION: 5 Days
COST: £895 +vat
ADD-ON OPTION OF COACHING AVAILABLE
LEAN PRACTITIONER
COURSE DESCRIPTION
Once you understand the key Lean principles, this course will take you that step further by teaching you a range of techniques that can be used to address wasteful processes and increase value for your customers.
AUDIENCE: Team leaders / Business Unit leaders
DURATION: 2 Days
COST: £375 +vat
MASTER & SPONSOR COURSES:
LEAN SIX SIGMA BLACK BELT
COURSE DESCRIPTION
This two week long course is a highly advanced problem solving programme, delivered by experienced master black belts.
The course teaches statistical analysis techniques, change management, consulting skills, coaching skills and DMAIC(T) problem solving.
AUDIENCE: Senior decision makers.
DURATION: 2 x 5 Days ( ran over 2 weeks, separated by an 8 week gap to allow for project time)
COST: £1995 + vat
LEAN SIX SIGMA MASTER BLACK BELT
COURSE DESCRIPTION
This offers delegates the opportunity to learn statistical analysis to expert level to allow for business transformation leaders. It includes highly advanced data analysis techniques, advanced coaching and mentoring skills, programme management skills an advanced consulting skills and continuous improvement methodology: Design For Six Sigma (DFSS).
AUDIENCE: Senior decision makers
DURATION: 5 Days
COST: £1495 + vat
LEAN CONSULTANT
COURSE DESCRIPTION
For those familiar with Lean, this course will offer an advanced set of tools. You will also learn about consulting techniques, change management and stakeholder management, so that you can take people on the journey with you and effectively project manage.
AUDIENCE: Team leaders / Business unit leaders / Part and full-time improvement professionals.
DURATION: 2 Days
COST: £445 + vat
LEAN CONSULTANT BOOT CAMP
COURSE DESCRIPTION
This 5 day boot camp is designed for those who want to move from a basic understanding of Lean to an advanced level quickly. The course includes everything delivered in:
LEAN FOUNDATION > LEAN PRACTITIONER > & LEAN CONSULTANT >
AUDIENCE: All levels
DURATION: 5 Days
COST: £895 + vat
LEAN SIX SIGMA SPONSOR
COURSE DESCRIPTION
Designed specifically for senior levels, this course allows those responsible for driving change to see the value in having people with Lean Six Sigma skills. It helps leaders be great sponsors of customer experience projects and teaches them how to get the best from their Lean Six Sigma resources, for the benefit of the customer.
AUDIENCE: Senior leaders, Heads of Department, Directors and Executives.
DURATION: 1 Day
COST: £195 + vat