https://lead-north.com/consulting daily 0.75 2026-03-23 https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1543166541783-WOI7HPB7VWLIP6GQVEOI/shutterstock_421484053.jpg Transform your customer experience | Customer Experience Consultant | Lead North https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/44f3f6f1-ce0d-4629-b9cd-883124dd0c61/unsplash-image-rxpThOwuVgE.jpg Transform your customer experience | Customer Experience Consultant | Lead North - CUSTOMER-CENTRICITY Our unique ability to fuse operational excellence with a customer experience mindset will enable you to build processes around your number one priority - your customers. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1529584442269-RGN2LAO19F9DYUE5JBEU/2.png Transform your customer experience | Customer Experience Consultant | Lead North - PEOPLE ENGAGEMENT Our experts in employee engagement offer exciting interventions that will inspire your people to work better together and focus even harder on your customers, creating a truly customer-focused operation. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1529584157940-Y0P23GISDAUMZS3PZTL2/rawpixel-698599-unsplash.jpg Transform your customer experience | Customer Experience Consultant | Lead North - POSITIVE CULTURE Empower your people by providing them with what they need, both physically and emotionally. By aligning your strategic vision and values, we will help you to transform your working environment, resulting in a tangible shift in culture. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/4fb21630-cf76-4443-b60e-03872e9ec389/Screenshot+2023-02-20+at+15.30.19.png Transform your customer experience | Customer Experience Consultant | Lead North - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/44f3f6f1-ce0d-4629-b9cd-883124dd0c61/unsplash-image-rxpThOwuVgE.jpg Transform your customer experience | Customer Experience Consultant | Lead North - CUSTOMER-CENTRICITY Our unique ability to fuse operational excellence with a customer experience mindset will enable you to build processes around your number one priority - your customers. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1529584442269-RGN2LAO19F9DYUE5JBEU/2.png Transform your customer experience | Customer Experience Consultant | Lead North - PEOPLE ENGAGEMENT Our experts in employee engagement offer exciting interventions that will inspire your people to work better together and focus even harder on your customers, creating a truly customer-focused operation. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1529584157940-Y0P23GISDAUMZS3PZTL2/rawpixel-698599-unsplash.jpg Transform your customer experience | Customer Experience Consultant | Lead North - POSITIVE CULTURE Empower your people by providing them with what they need, both physically and emotionally. By aligning your strategic vision and values, we will help you to transform your working environment, resulting in a tangible shift in culture. https://lead-north.com/contact daily 0.75 2026-03-04 https://lead-north.com/training daily 0.75 2026-03-23 https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1530620629306-3JGO5TRP6QSBWBGEJO3C/iStock-533610025+-+Compressed.jpg TRAINING https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1589554481582-8Q66XNU69JGEQZ2PYQBK/shutterstock_699875911.jpg TRAINING - CUSTOMER EXPERIENCE IMPROVEMENT Our customer experience courses span all levels, from entry to advanced. The training is delivered by our experienced Lean Six Sigma practitioner who draws upon real-life examples and supports learners to directly apply the theory within their workplaces. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1589533744364-OLU38YUB9LT1LZ2H1L6S/iStock-535968427.jpg TRAINING - WELLBEING WORKSHOPS Built upon groundbreaking positive psychology research, these highly engaging workshops help to enhance individual and group wellbeing with established techniques such as focusing on strengths, mindfulness and building resilience. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/c724a2fa-49e7-49bc-9ac7-bd0b7a1d9ddb/Screenshot+2025-09-03+at+20.47.50.png TRAINING - COACHING PSYCHOLOGY Our partner company, The Academy of Coaching Psychology (AOCP), provides highly specialist training in coaching psychology for experienced coaches and professionals. The evidence-based programmes are designed to deepen practice and enhance professional credibility. Click on the AoCP to find out more. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1589554481582-8Q66XNU69JGEQZ2PYQBK/shutterstock_699875911.jpg TRAINING - CUSTOMER EXPERIENCE IMPROVEMENT Our customer experience courses span all levels, from entry to advanced. The training is delivered by our experienced Lean Six Sigma practitioner who draws upon real-life examples and supports learners to directly apply the theory within their workplaces. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1529594124247-L13L8LL5K54UM45FQNQH/iStock-842865528+-+Compressed.jpg TRAINING - LEADERSHIP DEVELOPMENT Our licensed MBTI practitioner can offer bespoke Team Building Workshops with focuses on communication, learning and leadership styles to help improve the working relationships between your people. To get the most out of the workshops, we also offer individual MBTI coaching sessions so that everyone has the opportunity to understand their personality types and how their traits interact with others. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1589533744364-OLU38YUB9LT1LZ2H1L6S/iStock-535968427.jpg TRAINING - WELLBEING WORKSHOPS Built upon groundbreaking positive psychology research, these highly engaging workshops help to enhance individual and group wellbeing with established techniques such as focusing on strengths, mindfulness and building resilience. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/c724a2fa-49e7-49bc-9ac7-bd0b7a1d9ddb/Screenshot+2025-09-03+at+20.47.50.png TRAINING - COACHING PSYCHOLOGY Our partner company, The Academy of Coaching Psychology (AOCP), provides highly specialist training in coaching psychology for experienced coaches and professionals. The evidence-based programmes are designed to deepen practice and enhance professional credibility. Click on the AoCP to find out more. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1759487016146-BSNS03M9AOBC8IYDKSRY/LCS+Badge+WP.png TRAINING https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1759487016184-P0XTUBI0L5EOBSW44RKR/LCS+Level+1a+digital+badge.png TRAINING https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1759487017067-4WS6DB4F8VMVBPM5EIX5/LCS+Level+1b+digital+badge.png TRAINING https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1759487017230-BDWXER21EM6KG98B1E0N/LCS+Level+1c+digital+badge.png TRAINING https://lead-north.com/coaching daily 0.75 2026-03-23 https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1676976559246-DQVG1UAKF3TGY1MG6D7N/unsplash-image-LQ1t-8Ms5PY.jpg COACHING https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/3cfa6f02-3b5d-4933-9423-2f45e007d7d7/unsplash-image-i1MXZuHqD2k.jpg COACHING - COACH SUPERVISION We have the experience and accreditation to provide effective supervision to support your ongoing professional development: - Towards Coaching Psychologist Chartership with the BPS - Towards professional accreditation, e.g., EMCC, AC, IAPCM & ICF - To enhance your private coaching practice - To develop your workplace coaching skills https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1589531699667-8O7L9VATKCKA2AJ23SLN/iStock-808093602%2B-%2BCompressed.jpg COACHING - PROFESSIONAL COACHING By understanding your inner motivations we can use your natural drive and strengths to advance towards your ambitious goals: - Promotion / progression - Career change - Developing leadership style - Improving interpersonal relationships https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1589531881804-MFQTG8LDACMAQC1MLY92/iStock-688970240%252B-%252BCompressed.jpg COACHING - PERSONAL COACHING With techniques and tools that can enhance your wellbeing, you will find your confidence flourishing, with a newfound determination to turn your aspirations into reality: - Increasing your wellbeing and resilience - Embracing life transitions, e.g. parenthood - Strengthening relationships - Discovering your life’s purpose https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/3cfa6f02-3b5d-4933-9423-2f45e007d7d7/unsplash-image-i1MXZuHqD2k.jpg COACHING - COACH SUPERVISION We have the experience and accreditation to provide effective supervision to support your ongoing professional development: - Towards Coaching Psychologist Chartership with the BPS - Towards professional accreditation, e.g., EMCC, AC, IAPCM & ICF - To enhance your private coaching practice - To develop your workplace coaching skills https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1759487793558-GOY9SSRG84ISR865DVQF/EMCC%2Baccreditation%2B-%2Blogo%2B-%2BEIA%2B-%2Bcolour%2B-%2Bwhite%2Bbackground%2B-%2BMP.jpg COACHING https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1759487651496-2OBVJX07BDZ9U2U1NG62/EMCC+accreditation+-+logo+-+ESIA.png COACHING https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1759487648428-XXKEPF7DJ4US5U24HCZ8/Screenshot+2023-03-07+at+11.14.44.png COACHING https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1759487649622-YNOLJYQBMZX8YGIMJSWF/iscp_acc_logo_rgb_300.+copy.jpg COACHING https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1759487650520-DA5D1NHQR1PRLR1NQTX8/Screenshot+2025-08-26+at+11.19.59.png COACHING https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1759487651293-JHZ52QOTIB4PEYL90NK8/Badge+-+RPC.jpg COACHING https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1759487751877-07X64ZSVW5J1HH4SCZXK/Badge+-+RPC+transparent.png COACHING https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1616512880643-KLSVQSYWSWZOHM5H5RDE/Screenshot+2021-03-23+at+15.21.05.png COACHING https://lead-north.com/about-us daily 0.75 2026-03-23 https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1589539822411-PK5QR1NYLC6ZG3M821R6/shutterstock_213513877.jpg https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/f192d538-5deb-42cf-8583-dbcdb97b4055/IMG_7703.png Customer Experience Specialists | Lead North | Our Story (Copy) - ABOUT KATIE PROFESSIONAL COACH & COACH SUPERVISOR - 20 years of delivering coaching, training, leadership development and employee engagement programmes - Chartered Coaching Psychologist & Registered Supervisor (British Psychological Society) - Accredited Master Practitioner Coach & Coach Supervisor (European Mentoring & Coaching Council) - Myers Briggs Type Indicator Practitioner -Certified as a Resilience Practitioner, Strengths Practitioner & Mindfulness Teacher - PhD in Population Health Sciences - MSc in Applied Positive Psychology & Coaching Psychology - BA (Hons) in Leadership & Management https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/772f43c1-9220-4dff-8c9e-8ddca1b661b0/RobLN.png Customer Experience Specialists | Lead North | Our Story (Copy) - ABOUT ROB BUSINESS CONSULTANT & MENTOR - Over 20 years experience in senior leadership & strategic roles within blue-chip companies - Successful delivery of numerous multi-million pound continuous improvement & customer experience programmes - Highly qualified business improvement consultant & mentor, with Lean Six Sigma Black Belt certification and Cardiff University Lean Consultant accreditation - Certified Advanced NPS (Net-Promoter Score) Practitioner with a specialism in developing Customer Experience Improvement strategies - Facilitation of a range of capability development solutions, including guest lecturing for University of Central Lancashire - Clients range from SMEs to large corporates https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1589539822411-PK5QR1NYLC6ZG3M821R6/shutterstock_213513877.jpg Customer Experience Specialists | Lead North | Our Story (Copy) - PHILOSOPHY & VALUES People are our business and they’re at the heart of everything we do. We passionately believe that success is born from enhanced human experience and interaction, and so we live and breathe our people-focused values: Authenticity & Integrity Innovation & Creativity Positive Intention https://lead-north.com/home daily 1.0 2026-03-04 https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1676905690312-HMXC2PEI10MH1CGGSAQ2/unsplash-image-iDzKdNI7Qgc.jpg LEAD NORTH | COACHING & CONSULTING | Homepage https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1677688996753-WQKOD7KMKI6TC03N3GJT/unsplash-image-ZGjbiukp_-A.jpg LEAD NORTH | COACHING & CONSULTING | Homepage - GROW YOUR BUSINESS BUSINESS CONSULTING & MENTORING Our innovative approach can help you to transform your business into a streamlined and customer-centric entity. LEARN MORE > https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1677689173175-R2ONIR6PU6VIDWEBUVKJ/unsplash-image-1-aA2Fadydc.jpg LEAD NORTH | COACHING & CONSULTING | Homepage - BOOST YOUR DEVELOPMENT TRAINING PROGRAMMES Our range of learning solutions include lean six sigma training, leadership development, and wellbeing workshops. LEARN MORE > https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/a1dd118d-fc7e-4607-ad62-2f160599cb58/LCS+Badge+WP.png LEAD NORTH | COACHING & CONSULTING | Homepage - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/aa8c63bf-ed93-48aa-8a76-dd0c993c7e2f/unsplash-image-JHDqhEFZJjs.jpg LEAD NORTH | COACHING & CONSULTING | Homepage - ACHIEVE YOUR GOALS PERSONAL & PROFESSIONAL COACHING Using the latest research in coaching and positive psychology, we can help you to achieve your aspirations. LEARN MORE > https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1677688996753-WQKOD7KMKI6TC03N3GJT/unsplash-image-ZGjbiukp_-A.jpg LEAD NORTH | COACHING & CONSULTING | Homepage - GROW YOUR BUSINESS BUSINESS CONSULTING & MENTORING Our innovative approach can help you to transform your business into a streamlined and customer-centric entity. LEARN MORE > https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/1677689173175-R2ONIR6PU6VIDWEBUVKJ/unsplash-image-1-aA2Fadydc.jpg LEAD NORTH | COACHING & CONSULTING | Homepage - BOOST YOUR DEVELOPMENT TRAINING PROGRAMMES Our range of learning solutions include lean six sigma training, leadership development, and wellbeing workshops. LEARN MORE > https://images.squarespace-cdn.com/content/v1/59fb18c664b05ffdd0f642bd/a1dd118d-fc7e-4607-ad62-2f160599cb58/LCS+Badge+WP.png LEAD NORTH | COACHING & CONSULTING | Homepage - Make it stand out Whatever it is, the way you tell your story online can make all the difference.